SUMMARY:
The IT Technician is responsible for work in the areas of installation, operation and maintenance of information technology hardware and software, and/or the provision of technical assistance in support of information technology hardware and software. The successful candidate will be working with the IT team to provide technical support to employees and will focus on providing Tier I and II technical support of a Windows based network. To be successful, the candidate should be well-versed in all aspects of computer systems configuration, set up, and maintenance. Any experience with Data Security and Cybersecurity is a plus. The position will require the candidate to be mobile, the individual will share duties between multiple facilities located in close proximity to each other.

All duties are subject to accommodation in accordance with the Americans with Disability Act (ADA).
Receive calls for assistance, document problems and provide centralized help desk support for all on-site and remote users.
Diagnose, troubleshoot, and resolve hardware and software problems or refer requests to the next level of service.
Set up, install, and maintain PCs printers, copiers, VoIP devices, network devices, telephones, servers and associated peripheral hardware, which includes some lifting and moving of hardware.
Troubleshoot wired and wireless network connectivity issues and video conferencing equipment.
Maintain IT equipment and software inventory.
Assist in the creation of troubleshooting documentation.
Provide informal training for end users.
Perform work independently using initiative and judgment to resolve user problems.
Other duties as assigned.
Qualifications:
Excellent writing, speaking and organizational skills.
Two years’ experience providing computer support services.
Ability to be a team player is essential.
Good problem solving and analytical skills.
Strong working knowledge of computer systems, hardware, and software.
Knowledge of Windows Operating systems (Windows 10, 11, Server 2016, 2019, 2022), Microsoft Active Directory Administration, Outlook, Apple iOS, Mac experience preferred (but not required), Microsoft Office 365 applications, SharePoint experience preferred (but not required), understanding of network infrastructure protocols (TCP/IP, DNS, DHCP), PC and laptop hardware.
Understanding of basic security techniques and safeguarding data.
Must have a valid Driver’s License
Education and/or Experience:
Associate Degree in IT-related field or equivalent technical experience.
Physical Requirements and Work Environment:
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.